5 MONTHS FOR NOTHING??

I need to speak with someone ASAP regarding my account. Please call me at [Edited: "Personal Information"].

Five months of WHAT exactly?

That is how long I have been dealing with this [Edited: "Profanity"]!

Five months of phone calls, tickets, people telling me things were fixed when they weren’t, people promising callbacks, people passing me around, and me having to keep chasing everybody down just to get absolutely nowhere. The last ticket was: [Edited: "Personal Information"]

And after all of that, almost NOTHING has changed.

That is a [Edited: "Language"] joke.

At this point, I seriously want to know what the hell everybody has been doing for five months because clearly it has not been fixing my account.

I have been told things were resolved when they weren’t.

I have been told things were removed when they were still there.

I found out tickets didn’t even match what I was reporting OR what I was being told they were for.

All but FIVE tickets out of the TWENTY ONE where COMPLETE [Edited: "Profanity"]!!! How [Edited: "Language"] does that even happen!?!?

How many people can touch one account and still manage to leave it [Edited: "Language"] up?

I am beyond [Edited: "Language"]!!!

And of course i do!!! I STILL want a NEW DEVICE!!!

After everything I have dealt with for the last five months, do not give me another reason why nobody can make that happen. 

Somebody can.

Figure it out.

Embarrassing.

Angela F

[Edited: "Personal Information"]