Visitor
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1 Message
4K TV Box upgrade
I received a text message from Xfinity while I was on vacation asking if I wanted to upgrade my equipment.
I did not select #1 - Yes ship me new equipment because I was going to be away for another two weeks.
Question: How do I go about getting a free 4K TV Box Upgrade?
XfinityJeniece
Official Employee
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3.8K Messages
2 hours ago
Hey there, @user_pbbjli, thanks for reaching out through Xfinity Forums regarding your equipment. I hope you had a nice vacation! I would be happy to help you with getting a new box shipped out! Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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