Hey @shallow , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the world series. I would be more than happy to offer my assistance looking into this further for you. Can you give a little more information as to what was going on?
Thank you for letting us know this was happening. What device are you using for the 4k World series?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
shallow - Thanks for confirming! It’s possible that your performance could be affected by a few factors. Could you let me know where your modem or gateway is located in relation to your TV? Also, are there other people in your home who might be streaming, uploading, or downloading at the same time? Streaming in 4K uses a lot more bandwidth compared to HD or SD video, so if your connection is being shared or the signal isn’t strong enough, you might notice buffering, lag, or playback issues. I’m here to help you get the best experience possible, let’s figure this out together.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
shallow All content is streamed when using our wireless boxes. Distance wouldn't matter if many devices are using the internet as well at the same time. Do you know if your speed you are subscribed to can handle the amount of devices you use in the home at the same time?
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shallow Sorry about that, read the device information wrong. Let's take a look at signal levels for the home to see if there is anything we can do to assist you.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
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I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJanelle
Official Employee
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2.1K Messages
5 months ago
Hey @shallow , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the world series. I would be more than happy to offer my assistance looking into this further for you. Can you give a little more information as to what was going on?
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shallow
Visitor
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5 Messages
5 months ago
XG1v4 settings 4kUHD. I have new hdmi cables that are 2.2 hdcp compliant. Weak signal?
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