40+ Year Customer. No help from billing or CS

This is getting old.  Been fighting cancer (2nd time) for past 18 months.  Starting to get around to verify charges etc.  I am paying $235 for basic phone, 150 channel cable, and 500 internet service.  I go online through app to find out why.  It directs me to new options (all Ala carte) that don't app up to even 200.  I am mute so I can't call.  I have spent several hours with chat [Edit: Language] to no help.  Tried through Accessibility support no help.