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user_yf7jdx
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1 Message

Tuesday, August 11th, 2026 9:31 PM

4 hours 8 calls no help

I have called The Customer Support over eight times to try and get my service Switch to my new house and have the right products mailed to me throughout those eight calls. They have mailed me the wrong products hung up on me stated they would call me back and went over 24 hours without them and I still need help trying to set up my new house and would need a technician out there. Absolutely terrible customer service all has been documented and record.

Question

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Updated 

14 hours ago

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XfinityJeniece

Official Employee

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4.2K Messages

14 hours ago

Hey there, @user_yf7jdx, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with getting your services switched to your new location. Can you please send us a Direct Message with your full name and your full address?

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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