Visitor
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6 Messages
3rd world service quality
I am so tired of asking for better service quality. I pay more than 300 per month for high Speed internet and cable and get worst service than when I lived in Brazil. My internet is constantly out and I unfortunately did not have a choice until starlink. I am constantly arguing with customer service about service outage credits. I am just tired of it. I am unplugging as soon as possible. This customer feels totally unappreciated.
EG
Expert
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118.7K Messages
2 hours ago
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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XfinityJorge
Official Employee
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3.1K Messages
2 hours ago
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start new conversation" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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