Visitor
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6 Messages
3rd Party Email Apps No Longer Working
Hi, since I cancelled my Xfinity service, 3rd party emails apps such as Mailwasher and Thunderbird have stopped working for me. I use these tools to filter out spam. I checked my Xfinity configuration, and I do have "Allow 3rd party applications" checked so that is not the problem. Outlook still works.
Is there a way to fix this problem so that the 3rd party apps work again? Your help is greatly appreciated.
XfinityPeterH
Official Employee
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2.7K Messages
18 hours ago
You will need to have Third Party Access Security checked in your settings to allow 3rd party clients (outlook, thunderbird, etc) to access your comcast email. Adding this for clarification
That just means any changes to your mail on one device syncs on all connected devices, plus on comcast's email site.
I would check this:
https://www.xfinity.com/support/articles/third-party-email-access
Also this might help: https://www.xfinity.com/mobile/support/device-troubleshooting?page=device/apple/iphone-xs-max-ios-18/topic/e-mail/setup-email/choice/xfinity-imap
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user_lbltpq
Visitor
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6 Messages
18 hours ago
I don't think that you are understanding me. The 3rd party apps have worked perfectly for years. It was only when I canceled my Xfinity service that this problem started to occur. Although I have allow third parties checked, apparently you are blocking access most likely because I no longer have Xfinity service. (I still kept my email)
Is there a way to restore that access for these 3rd party apps?
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