Visitor

 • 

9 Messages

Thursday, April 30th, 2026 4:52 PM

300 off a phone

I accidentally generated the reward code for 300 off a smartphone and I can’t find it again.  How to regenerate it

Oldest First
Selected Oldest First

Official Employee

 • 

867 Messages

11 hours ago

Greetings @user_kfa5vk, and thanks for posting your question to the Xfinity forums, I hope that this message finds you well. I am sorry to hear about the issues you are having with the code for the discount on a phone, but you have come to the right place for assistance. When you go to your Xfinity Membership page, does the offer show that it has already been redeemed?

Visitor

 • 

9 Messages

Got it thank you for help.     

Official Employee

 • 

867 Messages

My pleasure @user_kfa5vk. Let us know if you need any assistance.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

9 Messages

9 hours ago

Can I use this code for two phones and get 600 off 

Visitor

 • 

9 Messages

8 hours ago

I didn’t use the code I only applied it to get the price and my computer hung and when I went back in says it was already used. I didn’t buy anything. Do I have to wait?

Official Employee

 • 

2.3K Messages

@user_kfa5vk I know you had mentioned you were originally having issues with the first code of not being able to find it. Was the code you had used the original, or were you able to get a secondary code? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

9 Messages

Original code I received

Official Employee

 • 

2.3K Messages

@user_kfa5vk thank you so much for answering all the questions, it is really helpful knowing it was the original code. Was the code ever attempted to be used for an order, then the order get cancelled or not completed? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

9 Messages

No it was never posted in an order. Just applied but never went beyond that screen

Official Employee

 • 

201 Messages

Thanks for confirming that information @user_kfa5vk. I'd like to help further on getting the issue with the code resolved. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

forum icon

New to the Community?

Start Here