1 Message
3 rrepreentatives lies to me.
I canceled my service, rep said I would not be billed - they deducted full payment anyway
2nd rep said she was canceling that bill and it would not draft from my account. It did.
3rd rep said she was getting me a refund. I just received notice that that ticket was denied. No refund, they basically just took my money and refused to give it back. They know I've already spent hours of my time on this and I guess they figure they will just wear me down and keep the money. What a horrible company, I will make sure I tell all everyone I know how Comcast is still the same old horrible company that they have always been.
XfinityAirelle
Official Employee
•
2.1K Messages
3 days ago
Thank you for bringing this to our attention, and I want to sincerely apologize for the frustration and inconvenience you’ve experienced. This is not the level of service we strive to provide, and I understand how upsetting this situation has been for you.
I’d like to assure you that we are here to help in resolving this issue. Based on what you’ve shared, it seems there has been a series of miscommunications regarding your cancellation and billing. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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