2-Year Contract Ending Soon

Good morning JS- and thank you for reaching out to our Digital Care Team on our forums. We'd be happy to help look into promotional offers with you today to see how we can help reduce your bill. To get started,  please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

@XfinityAlyssaA PM sent. Thanks for helping.

Yes, I really like my current bundled services, especially my TV lineup. I do not want more channels, that is more than what I watch now, and it has the few sports channels I like. As I said in my original post, I'd like to keep those channels, and if the only way to lower my bill is to drop Internet speed, I will do so. Unless y'all would let me keep what I have now at a slightly lowered rate. Or get on another promotion that is similar to what I have now. Just need to lower bill a little is all.

Thanks

I truly wish Comcast would allow it's customers more freedom to build their own plans. Might even keep some from leaving all together.

I apologize, I didn't see your reply until I clicked the show all replies link. Yes, I've been with Comcast for ages. And all I want is TV & Internet. I like what I have now, as I mentioned already. I like the news and sports channels I currently have, and have no use for more channels. And I am not a big streamer, but when I do, it's only with one device. I use the internet to keep up with family and friends, occasionally stream, and everything else. Of course I'd like to keep what I have now, but if that isn't possible, I guess I'll drop Internet and just keep the TV. 

It doesn't look like I have that promotion. It may be an online only offer. That being said, I should mention a new program Xfinity launched called Xfinity Rewards Program. It gives perks and discounts for our customer's that have been with us a long time. With you being with us 40 years, that would put you as our highest tier Diamond and has a lot of things our other customer's don't get. Can you check to see if their is a better fitting promotion or discount there? https://comca.st/3CkFLVa is the website to check.

I'll go look and see. Appreciate your help.

Perfect, thank you for checking. You're welcome and it has been a pleasure. I get every dollar counts and want to help as much as I can. Let me know if you have any questions.

Good, grief. I see no better offers even there. Everything is higher. 

My current contract ends on August 14 ( I think). I am just going to have to cancel my service. Do I do that online, or should I do that in my local store when I take the TV box back? The cable modem is mine, only the TV box belongs to Comcast.

As a 20+ yr customer I can agree with you.  I spent an hr on the phone with a guy Sunday who offered to lower my bill by $20 with a 3 yr agreement and I would lose all my pay channels except showtime.  I went to the store on Monday & just pulled the trigger on a no agreement 800mbs plan with 220 channels & free Showtime.  Not bad, but now under See All Offers I can drop down to $60 a month with 10 channels & no dvr and 50mbs LOL.  It seems no matter what I will be paying $100-$150 a month.  And Internet only is no option either.  I would suggest you just change to a no agreement plan & then check out the new offers.  I was paying $270 a month.  Sad.