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dan_f7
1st Topic

3 Messages

Tuesday, January 7th, 2025 4:32 PM

Closed

2TB service speeds

Hi, I recently upgraded to the 2GB service tier and have an Arris S34 modem. My max upload speed is still 40Mbps. What else do I need to do to get the higher speeds?

Question

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Updated 

6 months ago

38

1

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XfinityOrlandoM

Official Employee

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2.2K Messages

6 months ago

@danfealk

 

Thanks for reaching out to us, as a customer who will be upgraded to the next generation speeds here this week, I would not be happy if I ordered the GigabitX2 2 Gbps/300 Mbps but was still only receiving 40 Mbps.

 

When you run a speed test https://speedtest.xfinity.com/ to test the speeds that you're getting, are you running that through a hard wired connection directly through your Arris S34 modem or are you running that through a separate Wi-Fi router that you have in connection with your Arris S34 modem?

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dan_f7

3 Messages

Tested it both ways. Hardwired to modem still does not exceed the 40Mbps. Max download speed I see is 900Mbps.

6 months ago

0

XfinityPeterH

Official Employee

 • 

2.1K Messages

 

danfealk Thanks for the update. Have you also tried to do these steps outlined in this link? https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

dan_f7

3 Messages

Yes I have. It was not useful to troubleshoot the speed since overall the connection is fine.

6 months ago

0

XfinityOrlandoM

Official Employee

 • 

2.2K Messages

@danfealk

 

Thank you let's take a deeper look at your account, If you could please send our team a direct message with your full name and full address,

 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

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