1 Message
26 hour outage with no information from Comcast
Been down hard for 24 hours. But I don’t show up on the outage map. My app flips between active and showing an outage. The TTR just cycles every 3 hours with no meaningful information / updates.
I can’t work, my kids can’t do homework. I need to know what’s going on so I can plan. Not be told it’ll be fixed every 3 hours for it not to be fixed.
XfinityAldrik
Official Employee
•
1.7K Messages
29 days ago
Thank you for reaching out to us @user_03gpey! My household also needs internet for work and homework. I completely understand how important it is to know when these interruptions will be fully resolved. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_ujj9fb
1 Message
29 days ago
I went out during a Teams meeting right before 10am today. Initial restoration time was 12:50pm, but now they say 5:30pm. Don’t have a lot of confidence.
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