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2.5 hours and 6 xfinity contacts all dropping me back to the main phone menu to start all over again, why?
2.5 hours and 6 xfinity contacts all dropping me back to the main phone menu to start all over again, why?
this has been occuring over the last weeks since I had to replace a hot router/modem and someone at xfinity told me to change my network id which is still causing all problems with device. No one will help or get me to someone that can.
Why
EG
Expert
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110.6K Messages
1 year ago
The concern is not "Xfinity Compliments" related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPeterH
Official Employee
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1.9K Messages
1 year ago
@user_a45brt thank you for reaching out and letting us know. I would be frustrated if I were in your shoes. Our team is here for you. Please feel free to send your full name and address in a direct message:
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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