Visitor
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1 Message
$200 Gift card scam
I was told I would be receiving a $200 amazon gift card after 90 days as part of the 2026, Xfinity was advertising a Gig WiFi new-customer package that included:
- Gig WiFi — $60/month for 1 year
- Disney+ and Hulu bundle included
- Peacock Premium included
- 4K streaming box + voice remote included
- $200 Amazon Gift Card
- WiFi equipment/unlimited data were also advertised as included in the Gig offer.
Now i am being told that i am not eligible for the gift card unless i sign up for mobile. Even though 2 other agents and a person in the store told be differently.
XfinityJorge
Official Employee
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3.3K Messages
2 hours ago
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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