Visitor
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1 Message
$200 gift card for switching to Xfinity mobile
On May 2 I called xfinity at 3pm in the afternoon and spoke with Viant to make a couple of changes to my cable tv account. After those changes were made successfully Viant offered some options for changing my mobile phone service.
He said if I switched from TMobile I would receive $200 towards the cost of breaking my contract with TMobile. He also described the one year of no payments and $40 per month thereafter for Xfinity service.
To break my contract with TMobile I had to pay $618, mostly to cover the remaining cost of my iPhone 16.
I accepted Viant’s offer; the $200 was definitely an inducement to switch.
Yet when I completed the steps to make the mobile phone switch, the Xfinity mobile agent knew nothing of the $200. He said perhaps it was offered by Xfinity cable and internet. Either way it was an offer made, an inducement, which I relied upon to make the switch from TMObile to Xfinity mobile.
Please tell me the process to receive my $200 gift.
Sandra E. Taylor
XfinityJanelle
Official Employee
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1.5K Messages
2 days ago
Hey @user_3kvzut , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the promotional gift card. I would be more than happy to offer my assistance looking into this further for you.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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