Visitor
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1 Message
200 Dollar Pre Paid Promotion (SCAM)
Anyone else not receive their 200 dollar gift card via a promotion? I signed up for fiber internet and it was a part of my plan. My rep said after 3 successful payments, a 200 dollar pre paid gift card would be sent out to me. I have yet to hear a response from Xfinity, my rep I reached out to, and cannot reach anyone. I'm considering filing a complaint with my state's attorney generals office (fraud unit) which handles unfair and deceptive business practices if I hear no response. I read Comcast had another state sue them over similar issues of not issuing these cards to customers who signed up for internet under the guise they would receive a gift card as well......
EG
Expert
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115.1K Messages
14 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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2.7K Messages
14 days ago
Hi there, @user_d03zzq ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that you have not received the promised Gift Cards. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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