$200 Amazon gift card

I signed up for Xfinity internet on Dec 11 2024. I recently moved and had to change internet providers i saw that Xfinity was having a promo sign up and get $200 Amazon gift card so i did i signed up for the most expensive plan and once i signed up boom no mention of that card ever came up again nowhere to he found. I saw that somebody here had the same issue and i saw Xfinity commented and had a link about how to check the status on it so i checked the status and it says no record found and i have had my service for 2 weeks now and nothing showed up. This is really messed up. There needs to be more clarification and cant be lying to us like this. I was on the phone with customer care and they tried so hard to convince me it was my fault i didn't get the card and that i was not gonna get it please be more clear and dont lie to your customers like this. I am very upset i don't even care about the gift card at this point im more upset that i was lied to and made feel like i was tricked and used. That is a very messed up feeling.

Responses

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user_lrigwz

4 Messages

3 months ago

Ok I spent 2 hours on live chat trying to explain the problem and getting the run around. Their customer service is beyond deplorable. Went to a local store and they were unable or unwilling to offer any help and referred me to online again.

This is the transcript from my chat today:

[Removed Chat Transcript]

(edited)

3

XfinityEva

Official Employee

•

1.6K Messages

user_lrigwz

Thank you so much for taking the time to contact us through Xfinity Forums and providing the details of your experience. We would love to help and also assist with the ticket that was previously submitted on your behalf.

May I please ask that you send us a direct message with your full name and service address for further assistance?

To send a direct message:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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3 months ago

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bradleyt

Visitor

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9 Messages

@user_lrigwz Amazing, thanks for sharing. I thought it was just me that has wasted hours & hours chatting with Xfinity customer service that repeatedly promises to help and never does. I've seen dozens if not a hundred similar complaints about this same $200 Amazon gift card promo on Comcast's own forum pages. Comcast HAS to know about it but is denying the promo ever existed. It's been about 20 days since my ticket was opened and I haven't heard a word back and nothing in the rewards tracker. This company is deplorable and I'm going to make sure everyone I know hears how difficult Comcast is to deal with.

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3 months ago

0

XfinityVianney

Official Employee

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2.1K Messages

Hi bradleyt,

I followed up in our direct messages yesterday. When you have a moment, you can follow up there. We have worked with many customers recently who had their status updated and received Amazon cards. That said, in those cases, we can confirm it was part of their agreement when signing up. We aren't able to provide the offer if it wasn't linked to their agreement upon sign-up, or didn't sign up as new customers.

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3 months ago

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bradleyt

Visitor

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9 Messages

3 months ago

I've been trying for over 2 months get confirmation the $200 Amazon gift card is on it's way, and instead got confirmation it is not (despite repeated reassurances to the contrary from Comcast reps). DO NOT TRUST COMCAST. The phone and chat reps will lie and reassure you, just to get you off the phone. The store reps told me the reps have ZERO accountability, and that COMCAST does not stand behind what they promise. What a messed-up way to do business - Switch & Bait, Gas Light, and DENY DENY DENY.

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0

Again

Expert

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31.4K Messages

@bradleyt

Information about the $200 Amazon Gift Card [Credit to @XfinityAirelle]:

https://forums.xfinity.com/conversations/customer-service/200-amazon-gift-card/676dcbca7699a97c890274d3?commentId=67817ea7d655b66d1d1d205c&replyId=67818bb67699a97c890835dd

It's a real thing, but you have to wait 90 days from the time you start service and you can't make any changes to your plan. After the 90 days, you should expect the card to come within 4-6 weeks.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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3 months ago

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user_id5jne

1 Message

3 months ago

I’m currently dealing with the same issue.. started my service 12/14/24 with the $200 amazon promo offer in my order confirmation email.

its been well past the 2-4 weeks and each time I contacted chat support they said it would be 40 days, after the 40 days another agent said they would be emailing it over but never did.

finally got ahold of a person on the phone who is denying anything about gift cards saying it’s a scam email…

a scam email that came directly from Xfinity with all of my personal information about my plan, taxes, add ons? This is getting out of hand

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0

XfinityRoberto

Official Employee

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1.7K Messages

Hello and welcome to Comcast! Thank you so much for creating a post with you Amazon giftcard concerns you are having. You are in the right place and we are happy to assist you today. Now was this Amazon gift card offered to a mobile order or residential services?

We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Message to an Official Employee of the Xfinity Community Forum, is a violation of Forums Guidelines. In the future we ask that you pleas find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct message.

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3 months ago

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user_lrigwz

4 Messages

2 months ago

Well at long last I after what seemed like endlessly getting the run around I was put in touch with someone at comcast executive support but only after filing a complaint through my states AG. Almost immediately I received an email from comcast support to look into the issue snd within a few days got an email with my redemption code for the Amazom $200 gift card.

[Edited: "Soliciting"]

(edited)

1

U

user_ac5123

3 Messages

@user_lrigwz awesome ok I’ll give that a shot thank you for the response

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2 months ago

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U

user_3vhh58

8 Messages

2 months ago

It seems that now that this promotion is happening again, the chat agents are able to issue the gift card. The issue I was having before was that I was lied to and told this promotion didn't exist. But now it's plainly on their website, you can get it if you ask for "billing rewards" department. Or at least.......that's what I've been told. I will report back in 7 days when they inevitably do not actually send it to me :)

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XfinityDena

Official Employee

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3.2K Messages

@user_3vhh58

I am sorry you were told the promotion did not exist but it was an online only promotion therefore any agent looking at your account would not have access to this promotion to offer. It just did not exist on our end since it was online only. I will follow up after the weekend to check in.

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2 months ago

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XfinityRay

Official Employee

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2.7K Messages

Hi there, user_3vhh58! I wanted to check in with you today. Were you able to reach out about the promotion over the last week? We are also happy to check for that promotion on your account. We are glad to help however we can!

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1 month ago

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user_wctzse

1 Message

2 months ago

I tried calling Xfinity customer service and they put me on hold.... and when they did instead of coming back the phone an automated voice came on saying the number that was associated with whom they were trying to connect me to had Changed, and gave me the other number for "Xfinity rewards"! So I hung up and called the number.. someone answered and asked what company I was calling about after I explained to them and they said they weren't even associated with the company (Xfinity)🤷🏽‍♀️🤷🏽‍♀️🤷🏽‍♀️ so I just hung up and a few minutes later I got an email confirmation about my account and all the details and it says that I won't get it until after 90 days of having the service

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XfinityAlfonso

Official Employee

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1.6K Messages

Good evening user_wctzse thank you so much for taking the time to reach out and adding your experience to this conversation. When you have a promotion that includes a prepaid card, we do have specific terms/conditions.

Xfinity-FAQs about Prepaid Card Offers

The gift card eligibility period is 90 days from service activation, and than an additional 4-8 weeks to receive the reward via email or physical card. The card option is only done if no verified email is on file.

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2 months ago

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user_9vgel2

2 Messages

You are a liar and Xfinity should be embarrassed! First it was 4 weeks then 6 weeks then 90 days then 16 weeks and now additional 4-8 weeks after. No where does it say this. I was told on day 1 when I signed up it was 4 weeks and I even took a screenshot then when I didnt get it and wrote in again and the rules changed again. You guys are liars and scammers.

(edited)

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1 month ago

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user_m3d6h3

1 Message

1 month ago

I recently had my fiber line installed and connected. The employee mentioned to me the $200 incentive for Amazon giftcard and I thought I would use it to purchase a router which is why it was so important for me to get. I have no email mentioning any incentives, just payments due once installation was completed. I'm curious now if I'm waiting for something or if I too was just fed a bunch of lies. The "chat bot" assistant is about the most useless and frustrating thing I've ever dealt with so I know I cannot use that to solve this issue.

I've also tried to get into the "Email direct-messaging" but all of the links send me to the support pages.... This is obviously [Edited: Language] and the customer service so far before AND after having the internet installed has been atrocious. I can't imagine I stay with this service once another one comes into the area.

I will be submitting a complaint on the BBB if this cannot be resolved in a relatively timely manner.

(edited)

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XfinityEricB

Official Employee

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2.1K Messages

user_m3d6h3 Thanks for reaching out about an Amazon card for signing up for service. I would be happy to review the account to see how the account is doing in getting the reward.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

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user_3vhh58

8 Messages

Still no reward, one week later! Even though I was assured I'd receive it!

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1 month ago

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XfinityOrlandoM

Official Employee

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1.9K Messages

@user_3vhh58

Go ahead and send me a direct message I would love to look at the details of your account to get you more information on when you would receive your Amazon gift card

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message you further?

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1 month ago

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user_bzn3fx

2 Messages

1 month ago

I activated gigabit Internet service on 12/16/2024 and was promised a $200 Amazon gift card as a promotion.

I have not received an update since, and customer service has not been helpful.

What should I do?

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XfinityRaf

Official Employee

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861 Messages

Good afternoon @user_bzn3fx. If you could send our team a direct message with your full name and full address, we can look into your gift card delay.

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

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user_3vhh58

8 Messages

1 month ago

Just an update - I filed an FCC Complaint because that was the only way to get someone who actually had access to the area I needed. He could not help me. He said he cannot issue gift cards and it had been too long. So XFINITY just lied to people about this promo and there is nothing that they can do to make it right.

1

XfinityRay

Official Employee

•

2.7K Messages

Thank you for the update, user_3vhh58. The team fully investigates this before letting you know what they found.

I am an Official Xfinity Employee.
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1 month ago

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user_bzn3fx

2 Messages

1 month ago

So sorry you (we) have to go through all of this, just to try to get what was promised. Shame on Xfinity. All we are asking is to be treated fairly and with respect.

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W

Wen_BO1007

1 Message

1 month ago

Same thing happened to me, I signed up to Xfinity home internet back in December 2024 and was supposed to get that $200 Amazon gift card, I still have screenshots for that promotion by the way because I felt like it could be a catch later on and here we are… I talked to Xfinity customer service two times and both times they said they submitted a ticket for me but still I haven’t heard back from them, I’m very disappointed since I really like Xfinity, maybe I should’ve stayed with my previous internet company as they always respected the promotions…

1

0

XfinityChristy

Official Employee

•

1.9K Messages

Good morning Wen_BO1007, thank you for reaching out via our Xfinity Community Forums. If you could send our team a direct message with your full name and full address, we can look into your gift card delay.

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

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U

user_lj3jt1

2 Messages

29 days ago

This is happening to me right now, how terrible this company is a scam

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0

XfinityVianney

Official Employee

•

2.1K Messages

Hi, @user_lj3jt1.

I'll be glad to help review this further on my end. I can check any previous tickets and help explore any options available. Please send me a direct message with your full name and service address to get started.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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29 days ago

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user_qt6yjm

12 Messages

@user_lj3jt1you should keep trying if you have the energy you are entitled to what you signed up for.

I was repeatedly told they could do nothing for me because they found nothing in the terms I signed up for

This was even after I pointed out: There was no possible way I hadn't signed up for the correct plan.

I can't count the number of times they repeated that there was nothing they could do. It wasn't in my terms.

They finally escalated it and after about a week they reported it resolved and sent me my gift card

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26 days ago

0

U

user_lqcgy3

2 Messages

27 days ago

Same issue with me and agent said i know its a cheating wow

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U

user_lqcgy3

2 Messages

27 days ago

I subscribed to the 500 Mbps plan based on the promise of receiving a $100 Amazon gift card, as stated in your promotion. However, despite fulfilling all requirements, I have yet to receive it.

When I contacted your support team, an agent admitted that this was misleading—essentially confirming that customers are being deceived. This is completely unacceptable. If I had known this, I would have chosen Metronet’s fiber plan, which provides better service and actually honors its promotions.

I expect an immediate resolution and the fulfillment of the promised $100 Amazon gift card. Please escalate this matter if necessary and provide a clear response on how you will address this issue.

Looking forward to your prompt action.

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Customer Service

ThatVatoBonez

$200 Amazon gift card

user_lrigwz

XfinityEva

bradleyt

XfinityVianney

bradleyt

Again

user_id5jne

XfinityRoberto

user_lrigwz

user_ac5123

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XfinityRay

user_wctzse

XfinityAlfonso

user_9vgel2

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user_bzn3fx

XfinityRaf

user_3vhh58

XfinityRay

user_bzn3fx

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XfinityChristy

user_lj3jt1

XfinityVianney

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