$200 Amazon gift card

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

I am having the same concern as you. My incentive does not show up on the tracker. Customer care promised I'd get a call from the incentive team. I reached out to them myself after not hearing anything, and they said they had never heard of an Amazon gift card offer.

Check on your Email Order confirmation. If you look at the summary it says there that after its been installed it can take from 2-4 weeks for you to receive it. So the 200 Amazon Gift Card Does show up. 

I activated the Xfinity Mobile line today and when I reached out to the customer support team to inquire about the $200 Amazon Gift Card, they are telling me it will take 14-18 weeks? I mean really? What's going on? 
When I signed up to purchase the new line, I was told by the agent that the moment I activate a new line, the gift card will automatically given to me right away. But now I am being given completely different information. This is literally cheating  and trapping customers just to sign them up by not being transparent. Totally unacceptable.

I had the exact same thing happen to me. Started service December 14th, 2024 and was told 2 weeks and that I would receive a call. I have been talking to multiple people on chat and on hold and no one can help me and they just keep transferring me to another person that also does not help. 

I had the exact same thing happen to me today. When I activated the mobile line along with my internet plan with 1000 mbps, I didn’t get any $200 Amazon gift card.. when I reached out to the Xfinity customer representative via chat, they said it will take 14-18 weeks. When I raised concern as to why will it take so much time, they said that’s how it will work. Now I thought I’ll go to an Xfinity store and talk to some real people in person and ask about it, they are telling me there is no such thing ever offered by Xfinity as a $200 Amazon gift card…now all of this feels like a scam. This guy at the Xfinity office is asking me to show him where did I see the offer, when I said Xfinity website, he’s saying that’s not possible as Xfinity has never posted something like that ever. This is crazy!!!

Hi, 

I was a victim of the same situation. Multiple agents told me that there is no such thing. Now i’m stuck with a plan in which the incentive $200.00 amazon gift card was a grabber for me. I figured I’d keep the service (i was going to cancel) for the incentive. When following up - it was just like brick to the face. I’m completely upset about the lack of customer service team support. One even had the audacity to ask me “where i saw this.” like what?! you should know mate! you guys offered it to me! 

i didn’t just pull this out of my mouth - this is a serious issue where I feel completely misled. Never had issues before until now.

Same here going on 3 weeks now nothing all new services. I went to check Status and said No account and no record and still till today no answer from anyone in Xfinity.  They keep putting me on hold and transferring me to another person very frustrating. On representive told me that I misread the promotion(s) etc. Made me very angry!

Don'tstop fighting! It is a thing. 

I am also having the same issue here. Got 1GB speed plan and because i was having issues online to get service, I called in and the rep over the phone said I was still eligible for the promo. Said I would get something in 2 weeks of activation but nothing. Called in and didnt see anything and told me to call a promo number which was useless and there was no option to talk to a rep. 

I have a similar issue with the gift card too. I went only and choose everything then after the soft credit check they told me that I have to go to their office to complete the rest of the procedure and I did and subscribed and the agent didn't mention anything about that card. I contacted her over the email and asked her about that offer and she told me that it was for online only. I told her that I did everything online and only can to your office because your system told me to do that. She told me that she can get her manager to apply the offer for me since it wasn't my mistake after he return after the holidays and that was 11 days ago. I emailed her many times again during this week but she doesn't reply to me any more.

I called their hotline but they told me they don't know anything about the promotion offers and gave me a number that should help me with that issue. I found out when I called that it's for their xfinity credit card. When I called no human is answering the line.

I will raise a complain against them at Better Business Bureau and I suggest that everyone else do so too. That is not a practice that any honorable business should do.

Also trying to figure out info and can't find any. I recorded my phone call with the xfinity customer service representative that said I would get info by email but then after received nothing in any email. Also still not receiving the price that was promised to me, and also have that recorded too. 

I also haven't received my 100$ amazon gift card. I found the tracking page and all it says for eligibility criteria is "To qualify for your card, you must install/activate the services required for the offer." Clearly I've already set up my internet service and paying for it but it is not updating to say that I've fulfilled my end of setting it up, so now I'm just stuck on pending fulfillment

I signed up for the 1000gbps on December 17th and it's the 9th of January and still nothing on the incentive tracker it shows my estimated qualification date is the 7th of January, and I haven't received nothing. I have seen on another post that it can be emailed to you around the 4-week mark but idk how true that is. 

I saw the same $200 Amazon gift card with new 1000 mbps service promotion on the Xfinity plan builder on December 14, so I chatted with an agent named "Shashank" to sign up. I prefer to talk with a real person. I took screenshots of our interaction, and the webpage showing the promotion, but am running into the same "we have never heard of that promotion" line. They refuse to provide an email address I can send the screenshot to. I also used the tracker and nothing is populating, nor do I see that $200 promo in my order confirmation. This leads me to believe the agent didn't sign me up correctly. Comcast should still honor their own promotion, or at least offer to credit the account $200. What they are doing is "bait-and-switch", which is illegal. They have escalated the issue, so hopefully this is resolved soon. It does not go un-noticed that we are unable to post attachments to this forum, as well. What kind of forum doesn't have the capability of attaching screenshots? One that doesn't want confrontation.