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user_pnb6yj
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09/22/2026 9:03 PM

200$ Amazon Gift Card Never Arrived

I'm contacting you about an Amazon gift card promotion that was included with my Xfinity plan. I specifically chose the plan because of this promotion and have been paying the additional $10/month. The promotion does not appear at all in my Incentive Tracker. Xfinity's FAQ says to contact support when an eligible promotion isn't showing in the tracker. I need you to verify the promotion attached to my original order and escalate this to the promotions/incentive team if necessary. This issue has been outstanding for almost 150 days, and I have submitted multiple "tickets" that were never even responded to. I would hope this can be resolved promptly.

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2 hours ago

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XfinityJeniece

Official Employee

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4.4K Messages

2 hours ago

Hey there, @user_pnb6yj, thanks for reaching out through Xfinity Forums regarding your gift card. We would be happy to take a look at the details of the promotion. Can you please send us a direct message with your full name and your full address?

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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