Visitor
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1 Message
2 hours of trying to get someone on the phone without success.
I wanted to get new modem installed but things were not working. And after two hours of attempting to get some one on the phone I gave Up. I would return this equipment and go with this new internet company. Xfinity is horrible
XfinityJeniece
Official Employee
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3.6K Messages
1 month ago
Hey there, @user_1xdro2, thanks for reaching out on the Xfinity Forums about your modem install. We would be happy to help with your install and activation here on this platform. I apologize for the experience you have had and we would love to turn this around for you. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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