equake's profile

Regular Visitor


3 Messages

Wed, Dec 30, 2020 3:00 PM

2 accounts, won't allow my use of the same cell for recovery.

I have multiple accounts. I would like to use my cell phone for recovery purposes but it will only accept my cell on one account. I get a message saying it is already associated with an Xfinity account.
What to do?




Official Employee


271 Messages

5 m ago


Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

I am an Official Comcast Employee.
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