Regular Visitor
•
3 Messages
2 accounts, won't allow my use of the same cell for recovery.
I have multiple accounts. I would like to use my cell phone for recovery purposes but it will only accept my cell on one account. I get a message saying it is already associated with an Xfinity account.
What to do?
Responses
ComcastRob
Official Employee
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271 Messages
5 m ago
@equake
Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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