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How can Xfinity have 2 accounts with the same cell number

I tried setting up 2 step auth and there was an error, in deleting my account cell number and trying to readd I was stopped with an error saying that the number was registered. I chatted with Xfinity and they said my number was registered on another account. I called my carrier and they checked the

my question is how to use one cell number on 2 accounts. I get a message saying it is already used on another account and won't allow me to use this for recovery, etc. on 2nd account.

How can Xfinity have 2 accounts with the same cell number

I tried setting up 2 step auth and there was an error, in deleting my account cell number and trying to readd I was stopped with an error saying that the number was registered. I chatted with Xfinity and they said my number was registered on another account. I called my carrier and they checked the

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