Visitor
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1 Message
1st public post so I can DM Xfinity Support
Trying to restore purchases after moving service. I'm just following directions in previous posts which say I have to create a public post first.
Visitor
•
1 Message
Trying to restore purchases after moving service. I'm just following directions in previous posts which say I have to create a public post first.
XfinityKei
Official Employee
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2.4K Messages
5 hours ago
Hi @user_7nfqma Thanks for coming to our community for help with your purchase concerns. Our team is here to help. As a friendly reminder, it is against the Xfinity Forums Guidelines and Acceptable Use Policy to send unsolicited Direct Messages to anyone, including Xfinity Support. If an Official Employee needs to work with you via DM, they will invite you. Please, use these links to learn more about appropriate usage of the Xfinity Community Forums:
https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c
We try to stay public as possible through this platform so others having the same concerns can benefit and seek answers.
I have replied to your message and will continue to assist you there.
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