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user_7uk8lv
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Visitor

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Thursday, September 18th, 2025

1GB plan recent sign up and Peacock

I recently was enticed to come back to Comcast with the Peacock offer. I have activated it etc, but when I log into peacock it always asks me to upgrade to watch the content, basically asking me for 10.99 a month. The whole thing feels scammy to me. 

Peacock support says I have no other accounts or email addresses linked to it and have no idea why it isnt working and thinks is a Comcast issue. I dont know a way around this and Ive been working on it for weeks, just because it was used as a means to sell me.

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3 hours ago

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XfinityPeterH

Official Employee

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2.3K Messages

7 hours ago

 

user_7uk8lv I would be reaching out if I were in your shoes too. We are here to help. Please send us a DM with your full name and address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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