1 Message
$180 virtual debit card redeem link not working
Tried calling that was a waste of time
Tried to dm but the icon doesn't exist
Trying to post to the forum for the 5th time, will probably fail again too.
1 Message
Tried calling that was a waste of time
Tried to dm but the icon doesn't exist
Trying to post to the forum for the 5th time, will probably fail again too.
XfinityArmand
Official Employee
•
2.2K Messages
10 months ago
Thank you so much for taking the time to reach out to Xfinity Support @user_ul4ahg! We are so glad to hear from you and want to help in any way that we can to ensure you are having the best experience with your Xfinity Services. No worries! You have reached out to the right team to help get things taken care of.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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