15 calls and 15 failures for Xfinity

I opened my xfinity account in march of 25  and when I moved they offered me a better service and I took it. Problem is when I turned in my old modem when I was done moving it seems they treated it like I left and my new address account was messed up where I lost my rewards and my 24 months of Peacock premium as well. When trying to call in to get it fixed on the 6th time after being told to change my user name and password on both xfinity and peacock and that not working, the next person i talked to convinced me in to upgrading my internet to the 2 gig servive which I already had, and it messed up my account even more. Then I was told I didn't need to return the equipment as it was mine and that led to being charged $15 dollars last month as well. I've tried to explain to them i never left they just gave me a different account number for the new address and when they finally closed out the old address the problems started. I've been told multiple times that i would get peacock again for free which never happens and they send it up the ladder to the people who would fix it which it hasn't been. They did reverse the early termination fee but have told me I would get a credit for the inconvience which never happened and now the charge for the equipment i was told not to return. I've aske top sent a email link if posible to get peacock activated because it never works on the app or web site and never got one. After leaving 2 bad reviews I recieved emails wanting to know what could be done to fix the problem from 2 different people and when I emailed like they asked telling the issues I was having I never recieved any email back. I'm at my witts end.