Visitor
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1 Message
12 hour outage
My internet has been out since 6pm last night, 5/21, it's now the next morning almost 8am, and still nothing. No texts, no updates. It says due to severe weather. But there is no such hazardous conditions on the road, or anywhere. When is anything going to get done?
Accepted Solution
CCDevin
Problem Solver
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735 Messages
3 years ago
@EG Thank you kindly for moving this over so it gains better visibility and our cusotmer gets the help they need. We appreciate you!
@user_fb9be3
Thanks for choosing to reach to us today regarding this service interruption. 12-hours is a long time to be without service or an update as to what’s going on. We definitely want to offer you our full support and have your service up and running as quickly as possible.
Here is a great resource that can help, https://comca.st/3MFxTCl. This link tracks the interruption to help keep you updated but the status may stay the same until there is an update. This link also allows you to request a bill credit for time you paid for but were unable to use your services. With weather, it may also be that any damage could be coming from other areas of town and impacting your service. Lets take a closer look at this, though. Would you send us a direct message with your first and last name and your complete address, please?
Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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110.5K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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