3 Messages
$100 Service Fee??
I am highly disappointed. I had no internet for nearly a week and was charged $100 for an "in home service fee". With the cost of services, this is extremely upsetting that I have to pay a fee for my service to be repaired. I will definitely look at other options if this is not reversed. How can this be resolved?
XfinityDemitrius
Official Employee
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1.8K Messages
1 year ago
Hi @user_0ihcdi,
Thank you for visiting our official Xfinity Forums Community support page. From the information, it looks like the account was recently charged for a technician visit.
Comcast does not charge for service appointments to repair Comcast-owned facilities or equipment rented to you by Comcast. However, charges may apply for service appointments when the source of your service problem is not Comcast-owned facilities or equipment rented to you by Comcast.
For instance, you may incur a charge for a service visit by a technician to your home in order to diagnose and repair problems with the In-Home Wiring used with your Xfinity services, or for the diagnosis of issues relating to the connection between Customer Equipment and your Xfinity services.
If the technician on site determine that a charge was needed, we would not be able to waive the charge in most instances. Are your services currently back and up and running normally again?
(edited)
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BruceW
Gold Problem Solver
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26.3K Messages
1 year ago
To send the requested information in a private Direct Message ("DM") to Xfinity Support from any forums.xfinity.com page:
• Click "Sign In" if that prompt is visible
• Click the "Direct Messaging" icon above or https://forums.xfinity.com/direct-messaging
• On the DM page click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person" but don't do that. It won't work.
Instead, type Xfinity Support there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter or tap the > icon to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
Regrettably the "pencil and paper" icon is a pale grey that is active even though it does not look active. If a red circle-slash appears when you try to select the icon it means that DMs are disabled in your user Profile. To enable them go to your Profile Settings, clear the "Opt Out from Direct Messaging" checkbox, click Save, and try again.
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user_0ihcdi
3 Messages
1 year ago
This is a terribly functioning community “forum” concept with little effort for resolution from Xfinity representatives. Why would I categorize this interaction as “resolved”? Do not message me or prompt me to agree this is resolved.
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