New Poster
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2 Messages
1 month NO SERVICE
Been dealing with customer “care”. Nobody knows what’s going on there. Been on the phone 20 or so times. Everyone wants to “troubleshoot “. Had 5 techs to my home, 5 cancelled (not by me), 3 no shows.
Just got a message that the cable at my home needs to be buried. Been by since April. No service for a month. Have all documentation.
Just got a message that the cable at my home needs to be buried. Been by since April. No service for a month. Have all documentation.
Responses
Jcrewsx6
New Poster
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2 Messages
2 m ago
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ComcastJeniece
Official Employee
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144 Messages
2 m ago
Hey there, Jcrewsx6, I definitely apologize for the issues you have had with getting your services up and running and the customer experience. We definitely want to get your service issues resolved so you can enjoy all of the amazing features we have to offer. I would like to take a look at your account details. Can you please send a Private Message so I can pull up your account with your full name and your full address?
To send a private message, please click my name "ComcastJeniece" then select "Send a Message" on the right side.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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