1 month no service line install in sight
So, very long story short, after I self ran a cable from my cable hookup outside my home to where I wanted it inside my home, I noticed that the outside service line was visibly broken. I called Xfinity support and they set me up with an appointment for a tech to come fix it on christmas eve. I ordered the internet service December 16th so the 24th, I thought, was a little far out to wait, but I delt with it. Since that tech came and did nothing we have had a total of 5 techs to our house that have all told us that we need a main service line installed and it would get handled. 5 techs over 1 month and about 8 different apointments scheduled and moved around and they still dont have it in their brains that they need to schedule the "construction crew" as the "trouble call" techs call them, to come out and run a 350-400ft service line to my home from the pole. The tech yesterday gave me the number of the construction guy thats over scheduling that but hes useless as well so im at a loss as to what I need to do to get these idiots to come out and install my service. I would get a refund and forget about switching service providers but I have a strange feeling itll take me a year to get my money back at this rate.
Can anyone give me insight as to who I can contact that isnt stupid that can get the ball rolling? All of the service reps I talk to either on chat or by phone is 100% useless and have did nothing but schedule 5 trouble call techs who come out and tell me I need a main service line ran, all while im thinking they need to tell the people who can get it fixed, not me. Any help appreciated as my hands are tied