3 Messages
Your Xfinity account is already linked to another Peacock account - Rcvd post moving to a new address
After moving to a new address, Xfinity assigned a new account number to my service. This seems to have disconnected me from my Peacock Premium account. When trying to activate my Peacock account under my new service address, Peacock says my account is already linked to another Peacock account. I am using the same email address as with my prior service address. Please assist in rectifying this issue.
XfinityDena
Official Employee
•
2.7K Messages
5 months ago
Thank you for reaching out. I would be happy to take a look at the account with your Peacock subscription @jrhider
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
0
0
user_ssch27
1 Message
2 months ago
I believe I have the same issue, as I cancelled my old service, moved, and then subscribed to a Gigabit plan at my new address. Now when I try to activate my free Peacock Premium, I get the same "Your Xfinity account is already linked to another Peacock account." issue.
Can I also DM support?
1
0