2 Messages
Yet another case of glitchy local broadcast channels in Boston
Hello all,
I'm in Cambridge, MA and am getting glitches and pixellations on local channels WBZ-4 and NBC-10 Boston. All other programs are working, including local broadcast stations 2 and 7.
I have gone through all the online troubleshooting steps, including resets, and have double-checked all the coax cable connections.
One possible issue: This is a recently-renovated duplex. When my downstairs neighbor moved in, Comcast did not pull a second run of cable from the pole. Instead, the tech put in a splitter so my neighbor's data and my data/cable are somehow multiplexed on one piece of cable.
Any thoughts?
Tek
Problem Solver
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847 Messages
8 months ago
It is probably because they split your signal and caused poor signal levels at your house. WBZ has had issue recently, but they have since been resolved.
I am having a similar issue while I wait for them to make a final connection to my house.
Have @Xfinity Support check your signals and see how they look.
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XfinityXanadu
Official Employee
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281 Messages
8 months ago
@user_ac9u06 I am happy to look into your signal with you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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