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user_1e5d7e
1st Topic

Visitor

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1 Message

Tuesday, November 29th, 2022 3:15 AM

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Yellowstone

I called xfinity Wednesday because we could not watch Yellowstone on demand. They said we had to upgrade to the ultimate package. I did that and we were able to watch last weeks episode. Tried to watch yesterday’s episode tonight, it said we had to pay 2.99. Spent an hour on the phone with Xfinity only to be told we would have to pay to watch. So what changed between this week and last week? Cancelled the ultimate package. Will just look elsewhere

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2 years ago

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XfinityAngie

Official Employee

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1.8K Messages

2 years ago

@user_1e5d7e, I am a huge fan of Yellowstone. I can understand you wanting to know that best way to watch it. You can access seasons 1-4 on the Peacock app that is included and free with your Xfinity flexbox, or X1 cable boxes. If you have access to the Paramount Network, it is also available on that app and also on that channel. If you have the Paramount + app, you can watch it there the next day after it airs. I hope this helps. Let us know if you need any other assistance. 

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twofrompsu

Visitor

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3 Messages

2 years ago

I paid Comcast something like $40 for Season 5.  On the Paramount Network I tried to watch tonight's episode but couldn't. I saw the upgrade message, which shouldn't apply to me.  How do I watch the series that I paid for?

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XfinityJessicaA

Official Employee

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330 Messages

Hello. We appreciate you taking the time to reach out to us today. I know how important it is to ensure you are able to access the content you purchased. Were you able to get access to the episode? If not, please send me a DM with your name and full address by doing the following: 
 
Ensure you are first signed in, then you will see an icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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