I amsorry you are getting this error. The Xfinity Assistant can guide you through troubleshooting steps, schedule an appointment, or connect you with an agent if needed. You can also try the following after rebooting your modem:
Ensure all TV connections are tight.
Select Try Again on-screen.
Perform a restart of the X1 TV Box or unplug your TV Box for one to two minutes and then plug it back in.
Most of the time, this error fixes itself in about an hour. Sometimes, it might take longer. You can watch live or On Demand videos using the Xfinity Stream app on your phone, smart TV, or computer.
XfinityDena
Official Employee
•
4.5K Messages
1 hour ago
@user_736gc3
I amsorry you are getting this error. The Xfinity Assistant can guide you through troubleshooting steps, schedule an appointment, or connect you with an agent if needed. You can also try the following after rebooting your modem:
Most of the time, this error fixes itself in about an hour. Sometimes, it might take longer. You can watch live or On Demand videos using the Xfinity Stream app on your phone, smart TV, or computer.
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