2 Messages
XRE-03121
Error happens on certain channels that were added after switch from 125+ channel pkg to 185+ pkg. only happens on the added channels and on 1 out of 3 TVs. Assistant didn’t help. Already restarted / refreshed
2 Messages
Error happens on certain channels that were added after switch from 125+ channel pkg to 185+ pkg. only happens on the added channels and on 1 out of 3 TVs. Assistant didn’t help. Already restarted / refreshed
user_h908tg
2 Messages
10 days ago
#AIassistanceNOT #bringbackpeople
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XfinityMarcus
Official Employee
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1.4K Messages
8 days ago
user_h908tg thank you for using the Xfinity Community Forums page to reach out today. I understand that you have come across an error message when trying to watch some channels. Can you send me a direct message with your full name and complete service address to look further into your video connection?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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