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user_8x5q5g
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Thursday, July 25th, 2024 9:02 PM

XRE-03062 error on single channel

All other channels work correctly. We have unplugged and re-plugged the cable and done a system restart via the web browser.

Only channel 808 is affected. Has been down for multiple days.

I tried using the chat but that kept me in a loop wanting me to do a second service restart after already doing it once.

Unable to find any other way to get help.

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6 days ago

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XfinityBrianH

Official Employee

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936 Messages

4 months ago

@user_8x5q5g Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

(edited)

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user_55yxv5

1 Message

8 days ago

Is there a fix for this issue? I have exact same problem.

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XfinityKrista

Official Employee

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1.5K Messages

Hello @user_55yxv5, thank you for taking the time to reach out on social media.  I understand your concern with the channel, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
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