1 Message
XRE-03062 error on single channel
All other channels work correctly. We have unplugged and re-plugged the cable and done a system restart via the web browser.
Only channel 808 is affected. Has been down for multiple days.
I tried using the chat but that kept me in a loop wanting me to do a second service restart after already doing it once.
Unable to find any other way to get help.
XfinityBrianH
Official Employee
•
888 Messages
3 months ago
@user_8x5q5g Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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