Contributor
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52 Messages
XRE-03059 Error
We've been receiving this error over the last few days. It was occurring on our old box and the new box we just installed last night (upgraded to 4K box and new TV Plus service instead of Popular TV). All of our channels we watch seem OK except the national ABC Network and ESPN and ESPN2. Internet is fine. I do get a banner in my account that issues nearby may be affecting our services and when I try to reset things it says it cannot be done until issues nearby are fixed by your techs. Can I get a timeline on repairs? It basically says it's being investigated and the fix will be completed as soon as possible.
Not sure if this is related, but after updating to TV Plus at an Xfinity store last night (the $105-$10 = $95 plan) it says we have TV Core and lists our cost as $144.45 for TV Core (the plan with only local channels that's listed as like $50 on your website). I messaged someone this morning and they said on the back end things show TV Plus and the correct amounts I was expecting.
It's obvious something is happening with your Xfinity My Account, your backend systems, and your actual physical systems in our region. Can we get an actual push notification or someone on here to be fully transparent as to what's going on with services in our region and the Xfinity website please? I think a lot of people would appreciate that.
XfinityBrianH
Official Employee
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1.9K Messages
2 days ago
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jdawg90
Contributor
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52 Messages
9 hours ago
The "outage" started Friday around noon. Still having issues with certain channels. And other error codes popping up, too. They're all basically saying the connection or signal is sketchy. Our Internet has been speed testing at what it's supposed to be. I changed the splitter inside our house just for fun today. Didn't make a difference. When I've tried to do a system refresh, it won't let me. I did the Comcast Labs signal strength and it says Good and it's green.
The other funny thing, I cannot watch NBC Sunday Night Football. Couldn't watch the local ABC station for local news. But if I hit "record" and DVR it, and watch from the DVR, it's fine LOL. So I guess that's my current workaround. Just record the show I'm trying to watch and the instantly start watching it.
How can I get a more accurate timeframe on when this "outage" that is supposedly affecting our TV will be fixed? If it's going to be a week, month, or year that's fine, but I'd like to go buy a new Chromecast or something if that's the case so I can cast the Stream App if I need. Do agents have inside information on timeframes or do you see the same thing I do in my account?
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