Contributor
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64 Messages
XRE-03059 Error on Some Channels
This afternoon someone in our home stated that we were not able to get some channels on our TV. I just tried a few different channels and some work fine and some are pixelated (TruTV, ABC, etc.) and/or give the XRE-03059 code. It says "no issues" in our area, but it seems like that often lies.
1. Our signal on Xfinity Labs is green and "good" through the TV box.
2. I have completed a system refresh.
3. I have restarted the system.
Our Internet is working normally, it's just the TV. We had a very similar issue about a month ago but it showed a "known issue". It took over a week to fix that issue, which was annoying. Xfinity's website says this is usually an issue somewhere outside of the home in Xfinity's system caused by weak signals.
Any ideas on timelines for a fix?
Thanks!
jdawg90
Contributor
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64 Messages
2 days ago
More info: As an FYI, if I "record" the channels that don't work (getting the XRE-03059 error), and then immediately watch from the DVR, they work through the DVR. Which is the exact same issue we had a month ago that hadn't been an issue for about 4 weeks. But now it is again. So, we're back to watching TV by finding what we want to watch in the guide, hitting "record", counting to ten, going to "saved", and selecting the recording so we can watch live through the DVR instead of live on the TV.
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XfinityMatthew
Official Employee
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1.3K Messages
8 hours ago
Hello @jdawg90 Sorry to hear about the issues with the TV box. I appreciate you detailing the troubleshooting steps you've already taken. You are correct that the error code you are receiving is usually indicative of an issue outside the home. Now that could be at your location which may require us to come out or further upstream where our maintenance team is already working on a fix. But we would love to run some additional tests on our end to determine the next best steps to take to get this resolved for you. Please send us a direct message with your full name and the service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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