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59 Messages
XRE-03059 Error on Some Channels
This afternoon someone in our home stated that we were not able to get some channels on our TV. I just tried a few different channels and some work fine and some are pixelated (TruTV, ABC, etc.) and/or give the XRE-03059 code. It says "no issues" in our area, but it seems like that often lies.
1. Our signal on Xfinity Labs is green and "good" through the TV box.
2. I have completed a system refresh.
3. I have restarted the system.
Our Internet is working normally, it's just the TV. We had a very similar issue about a month ago but it showed a "known issue". It took over a week to fix that issue, which was annoying. Xfinity's website says this is usually an issue somewhere outside of the home in Xfinity's system caused by weak signals.
Any ideas on timelines for a fix?
Thanks!
jdawg90
Contributor
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59 Messages
3 hours ago
More info: As an FYI, if I "record" the channels that don't work (getting the XRE-03059 error), and then immediately watch from the DVR, they work through the DVR. Which is the exact same issue we had a month ago that hadn't been an issue for about 4 weeks. But now it is again. So, we're back to watching TV by finding what we want to watch in the guide, hitting "record", counting to ten, going to "saved", and selecting the recording so we can watch live through the DVR instead of live on the TV.
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