Visitor
•
2 Messages
XRE 03121
Long story ... updated main box. Didn't work properly. Service tech dispatched. Yada yada ... on the 4th box. That is finally working but small boxes can no longer get regular programming. DVR works, streaming works. Two more techs sent out. Boxes upgraded to new wifi. Things work for a day and then we get the above error code. Boxes obviously work, link to comcast obviously works. Seems to me that every evening when Comcast downloads updates we lose our channels. Seems like somewhere in the process of upgrading and then downgrading something happened to our record. This has been going on for over a month. I can't begin to tell you how many phone calls to level one helpdesk and software refreshes have been done. How do I (and money for services I am not getting) on this problem.
XfinityAdrienne
Official Employee
•
1.8K Messages
8 hours ago
Good Morning, @user_ahd337! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the channels, it must be so frustrating! I would be more than happy to dive further into the account, and see what is going on. Can you please send us a DM?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
2
0