J

Monday, August 19th, 2024 11:24 AM

xi6-a channels

I believe the channels above 1000 are 4K?   Why won't my box auto tune to those channels instead of the 800/900 group of channels.  If I use the streaming app on THAT tv they automatically jump from (example) 811 to 1011.  They don't even show under my favorites even though they are starred as favorites.  I have to manually scroll to them through the HD channels listings which includes ALL HD channels. They also don't come up automatically when I speak into the mic and say (example) CBS, it tunes to 813, not 1013.  I exchanged my first one but the 2nd one does the same.  

Accepted Solution

Official Employee

 • 

1K Messages

2 months ago

Hello jvkofMD. The box will not autotune to 4K channels, if the current program is not broadcasted in 4K.

 

Gold Problem Solver

 • 

26K Messages

2 months ago

I believe the channels above 1000 are 4K? ...

No, almost all channels above 1000 are SD or HD, not 4K.

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