user_dq1u97, thank you for reaching out and creating a new post. I appreciate you letting us know about your problem. I understand your cable box is having trouble connecting to NBC and ABC. I'm sure that has been confusing, but we can do our best to help. We are a full-service team, so you've come to the right place.
The Xfinity App is also a great way to troubleshoot. It will direct you to tons of help articles on our website, and give you tools to work on your equipment as well. Have you attempted to reboot the device manually or using the app? Do you get any error codes a lot with that message?
XfinityVianney
Official Employee
•
1.7K Messages
2 months ago
The Xfinity App is also a great way to troubleshoot. It will direct you to tons of help articles on our website, and give you tools to work on your equipment as well. Have you attempted to reboot the device manually or using the app? Do you get any error codes a lot with that message?
0
0