New Poster
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1 Message
Xfinity TV apps
Good morning,
When I bring up the Tubi app on my TV, the app starts and then freezes up at the point where it usually shows the next episode of the program. I was able to start Tubi from my Sony TV and it works. What can be done to fix my Infinity Tubi app?
Thanks, Ron
Responses
streetfighter99
Regular Visitor
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2 Messages
1 y ago
I am having the exact same problem with tubi. Comcast Customer support from xfinity is unavailable during the corona virus crisis. I tried all the usual things comcast/xfinity customer service does whenever a problem occurs (reset the modem, reset the box, check the internet connection, etc.). All my other xfinity internet apps work fine (YouTube, Xumo, etc.). I also tried the various websites that offer help for tubi but nothing works. Have you had any luck?
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gk1227
Contributor
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29 Messages
1 y ago
Same problem. Reported to both Comcast tech support and Tubi. Both acknowledge the issue and say they're working on it.
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ComcastMorgan
Official Employee
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2.5K Messages
1 y ago
Hi all. Sorry to hear about the trouble. I wanted to follow up on this. How are things going with the app since you all posted? Has there been progress or improvements?
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gk1227
Contributor
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29 Messages
1 y ago
Problem solved for me by swapping my early version X1 box (PX001) for a newer model.
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