Visitor
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2 Messages
Xfinity support
Our fox TV channel is skipping and freezing and no other channel is doing that. We have done a system refresh and that did not fix it. All other channels work fine. This has been going on both of our two most used tvs for a month and we have tried unplugging tv and cable box, switching to SD channel, clear local cache and system reset. Nothing has worked.
XfinityAlfonso
Official Employee
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2.3K Messages
4 hours ago
Hello user_knnwi0 thank you so much for taking the time and reaching out via our Xfinity Forums! Is the skipping/freezing happening on all Fox channels?( Standard Definition and High Definition versions) Is this happening constantly, or intermittently?
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user_knnwi0
Visitor
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2 Messages
3 hours ago
It’s happening on HD and SD and sometimes it happens all day/night for every show and commercial. But other days the broadcast is fine. It’s been doing it about a month.
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