Xfinity support

I am writing on behalf of my father, [EDITED: Personal Information], who is an 84-year-old long-time Comcast customer (40+ years). He recently moved into our home and scheduled to have his Comcast phone, internet, and cable transferred and installed.

He had an installation appointment scheduled for Saturday, and the technician never showed up and never contacted us. I called support, and they stated another technician would come later that afternoon. That technician also never showed and never contacted us.

I called again, and the soonest available appointment given was Wednesday, February 19th. I have that confirmation in writing. Today, when calling to request an earlier appointment, I was told the new earliest date is now Friday between 1–3 PM.

My father is 84 years old, in a new home, and currently left without ANY phone, internet, or cable — no communication access at all. This is unacceptable treatment for any customer, let alone someone who has been loyal to Comcast for over four decades.

We need this addressed immediately. I am respectfully requesting:

1. An urgent, same-day or next-day installation appointment,
2. An explanation for the multiple no-shows and lack of communication, and
3. Assurance that his services will be prioritized so he is not left without essential communication again.

Thank you for your attention to this matter. We would appreciate prompt action.

Sincerely,

[EDITED: Personal Information]

Phone: 

Account Address for Service:[EDITED: Personal Information]