Visitor
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2 Messages
Xfinity Support
I recently changed my contract and devices. When unplugging the cable box to send back, we cannot get the tv app to work, so need to reactivate the cable box. We've tried all the suggestions , but I think it needs to be added onto my equipment before it can work. Please help!
XfinityRaul
Official Employee
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1.9K Messages
3 hours ago
@user_rg9ov6 Thank you for making us aware your cable boxes are no longer working via Forums. I would be more than happy to review your account to see what needs to be done in order to get your equipment to work. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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