Hello, @Eproc Thank you for reaching out to the community forum, it’s great we can connect this way! Please provide a more detailed explanation of your login issue on Max, so the community can assist. For example, are you receiving an error, or it's stuck buffering?
Hello - I cannot “connect” through my subscriber when trying to log into MAX. I receive an error that I am using a secondary Xfinity ID, but I only have one. I am not sure where the disconnect is.
I would like to take a closer look at your account. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Thank you for reaching out to us here @user_r3d6hh. I would be happy to check on any stream issue from here. Could you send us a direct message with the full name and complete address for your service?
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Regarding the same problem with my Max Account not saying that I am the primary user (when I am the only user), I tried to send a Direct Message as instructed. I finished my email and entered "Xfinity Support" - said it was an invalid email and would not send. Very frustrated!!
@user_v9hk09 Thanks for meeting us here. Sorry to hear about the issues connecting to MAX. Can you tell me how you are attempting to access MAX? Is it through your cable box and app? Is it through your own TV menu and app? Or is it on your phone, tablet, or computer at home through the MAX app? This will help us understand your MAX issue better. Just a reminder, our Community Forum was designed to build a positive and thriving peer to peer help community. A Direct Message is not needed unless a Comcast verified employee asks for one from you.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityThomasC
Official Employee
•
2.5K Messages
1 year ago
Hello, @Eproc Thank you for reaching out to the community forum, it’s great we can connect this way! Please provide a more detailed explanation of your login issue on Max, so the community can assist. For example, are you receiving an error, or it's stuck buffering?
0
0
Eproc
2 Messages
1 year ago
Hello - I cannot “connect” through my subscriber when trying to log into MAX. I receive an error that I am using a secondary Xfinity ID, but I only have one. I am not sure where the disconnect is.
2
user_1nhm5b
1 Message
1 year ago
This is the error I get when I try to log into max apps on iphone, ipad, playstation and computer.
{
"response": "failure",
"code": 5116,
"status": 401,
"detail": "unauthorizedInvalid authentication response from Synacor",
"locale": "en-US",
"title": "Partner Authentication error",
"message": "Unable to complete partner authentication process. Please contact support."
}
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user_r3d6hh
1 Message
1 year ago
I’m not sure what is going on. I’m a xfinity stream customer but now I’m not???
1
0
user_v9hk09
1 Message
1 year ago
Regarding the same problem with my Max Account not saying that I am the primary user (when I am the only user), I tried to send a Direct Message as instructed. I finished my email and entered "Xfinity Support" - said it was an invalid email and would not send. Very frustrated!!
1
0