Visitor
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1 Message
Xfinity Support concerning MAX add on
Wayching Max on my Xfinity Platinum account that I've had for 7 years and 4 months, it says I need to renew subscription and I am not subscribed even though I'm paying the monthly for 3 or 4 years through Xfinity. $342 a month is too much to have this happen. Please help
user_iqbv1a
Visitor
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1 Message
4 months ago
I was having same issues last night. It was resolved today, had to follow the prompts but was able to get back in.
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user_b9sz4o
Visitor
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1 Message
4 months ago
I’m having the same issue. I keep getting an error message saying unable to verify provider login. I’ve double checked, HBO Max app IS included in my plan. I’ve tried logging in on my phone, tablet, and TV via provider login and I get the error message on all three. The kicker is they say to contact Xfinity for help and I’ll I can access is they say to god awful AI (seriously that thing is the absolute worst- just a loop of unhelpful nonsense). Please advise- how can I get logged back in the Max app via provider login
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XfinityAbby
Official Employee
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440 Messages
4 months ago
Hello @user_tq7dnr. I know how important it is to make sure your services are working correctly. I would love to assist you further with this. Please send us a direct message with your full name and address so that we can get this resolved for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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