Hello! Thanks for posting on our Community Forums, user_bf7e2u. I'm sorry to hear about the KGW News issue. Are you getting any specific errors or messages on the TV screen? Is this happening on any other channel? Have you tried rebooting the TV Box manually or through our Xfinity App?
@user_bf7e2u Hello and good evening. Thanks for adding to the thread. We appreciate it, and are happy you thought of us to assist. We have the best tools, just like the Xfinity Assistant. It is the best resource to manage the account and service online when we are not available. It is my favorite as I can check the service health, and also reboot the wifi for dinner time. That ensures the kids come to eat, and that makes me very happy. Here is a link that I found for you to make it easy to use https://www.xfinity.com/xfinityassistant/. What shows on the screen? Is it an error message, or does it play something else on the channel?
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XfinityDilary
Official Employee
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1.8K Messages
2 months ago
Hello! Thanks for posting on our Community Forums, user_bf7e2u. I'm sorry to hear about the KGW News issue. Are you getting any specific errors or messages on the TV screen? Is this happening on any other channel? Have you tried rebooting the TV Box manually or through our Xfinity App?
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user_bf7e2u
5 Messages
7 days ago
Please explain the question
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