Visitor
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6 Messages
xfinity Rewards Movie Redemption
A couple of days ago I claimed a free movie (Joker) on xfinity Rewards. It says it can take a couple of hours to appear in "Purchases" however it's been days and it is still not there. I have checked for the movie in the "Purchases" section on xfinity Stream online and also on an x1 box. Any thoughts/suggestions are appreciated. Thanks.
Accepted Solution
XfinityJamesC
Official Employee
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1.8K Messages
2 months ago
Greetings, @user_252bd4! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with this reward, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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